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Terms & Conditions

Terms and Conditions

 

YOUR ORDER

All orders are processed within 24 hours (except for weekends and public holidays) following your purchase. How long it takes to arrive will depend on your location and chosen delivery method. 


YOUR RIGHTS
Our refunds policy does not affect your rights under the Australian Consumer Law. If you purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund. If you purchased a product with a minor fault, we can choose to give you a free repair instead of a replacement or refund. Further information is available at https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund.

PRICING 
All pricing is in Australian Dollars (AUD) and includes 10% GST. Little Toes Shoes reserves the right to change pricing at our discretion and without notice.

STOCK AVAILABILITY
If, for any reason, we cannot supply a product immediately or if a product is sold out we will contact you via email or phone, to advise you of the next availability or an alternative. If a refund is due, we will forward it to you without hesitation.
We cannot guarantee the availability of all items.

SHIPPING INFORMATION
All prices are quoted in Australian dollars and are inclusive of GST.
Orders will be shipped within 2 working days of placing your order. Standard delivery fee is $8.50 for less than 500grams, and $13.50 for anything above 500grams, to anywhere in Australia. For international deliveries, please contact us to arrange delivery via the Contact us page.

PRIVACY NOTICE
Any personal information that you provide to us including your name, address, telephone number and email address will not be released, sold or rented to any entities or individuals outside of Little Toes Shoes.

SECURITY
Little Toes Shoes does not collect or record any credit card details you may provide when purchasing products from the littletoesshoes.com.au website. Your credit card details are processed by our Australian Payment Processor, PAYPAL, which is linked to our banks merchant account.


DISCLAIMER
The information on this website is provided in good faith. To the best of our knowledge the information is accurate and current. Little Toes Shoes and related parties, or any of their employees, do not make any warranty as to the accuracy and completeness of the information on the web site and that any products or services will meet your requirements. Little Toes Shoes reserves the right to change any detail on the website at any stage, including prices.

Backorders / Out of Stock

On rare occasions, due to computer or human stocktake errors, an item you have ordered may be out of stock.  Should this occur we will notify you as soon as possible and discuss your available options, which would usually be a) refund, b) select an alternate pair or c) wait for items on backorder.  It is always our intention that EVERY item on our website is IN STOCK unless otherwise noted.

Colours

We have done our best to display as accurately as possible the colours of the products shown on this web site. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.
Given the nature of the presentation of the products on the web and different types of displays and screens in use, colours, textures and fabrics shown on our website may slightly differ from the actual item.

Changes to the Website

We reserve the right to make any changes, additions, deletions, modifications  or corrections at any time without prior notice.